Refund policy
Return & Refund Policy
Customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a straightforward return process.
Return Eligibility
Customers may request a return within 30 days of receiving their order.
To qualify for a return:
- Item must be unused and in original condition.
- Item must include original packaging.
- Item must not show signs of wear, damage, or misuse.
- Proof of purchase must be provided.
Non-Returnable Items
The following items may not be eligible for return:
- Final sale items
- Gift cards
- Personalized or customized products
- Items damaged due to misuse
Return Process
To initiate a return, please contact:
Include:
- Order Number
- Customer Name
- Reason for Return
- Photos if applicable
Our support team will provide return instructions.
Refunds
Once the returned item is received and inspected, we will notify you regarding approval or rejection of the refund.
Approved refunds will be processed to the original payment method within 5–10 business days.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will work to resolve the issue promptly through replacement, exchange, or refund.
Exchanges
Exchanges may be available depending on product availability.
Contact Information
Gloria Handbags
7253 Watson Rd, Saint Louis, MO 63119, United States
Phone: +1 786 952 3654
Email: support@gloriahandbags.com